Privacy Policy – Ohpollk

At Ohpollk, we understand that shopping for womenswear involves sharing personal information—from your size preferences to your shipping address—and we take this trust seriously. We are committed to protecting your privacy by collecting, using, and storing your data responsibly, with transparency at every step. This Privacy Policy explains what information we gather, how we use it, and how we keep it safe when you interact with our website (Ohpollk.com), purchase our womenswear, or engage with our customer service team. By using our services, you agree to the practices outlined below.

1. Information We Collect

We only gather information that is necessary to enhance your womenswear shopping experience—whether it’s helping you find the right fit, processing your order, or providing personalized support. This information falls into two categories: Personal Information (data that identifies you) and Non-Personal Information (anonymous data that cannot be linked to you).

1.1 Personal Information

We collect this information when you voluntarily share it with us, such as during account creation, checkout, or styling consultations. Examples include:

  • Contact Details: Full name, email address (for order updates, styling tips, or communication via [email protected]), phone number (optional, for delivery alerts or urgent questions about a dress or blazer order), and shipping/billing addresses (to ensure your womenswear arrives safely and on time).
  • Account Information: If you create a user account, we collect your username, encrypted password, and preferences (e.g., saved sizes like “M” or “12,” favorite categories such as “midi dresses” or “plus-size workwear,” and wishlist items like a limited-edition sweater). These details streamline future purchases and tailor your website experience.
  • Payment Information: Credit/debit card details, PayPal account information, or other payment methods. Critical Note: We never store full payment details—this data is securely processed by third-party payment providers (e.g., Stripe, PayPal) that comply with global security standards (PCI DSS), ensuring your financial information is protected from unauthorized access.
  • Style & Fit Data: Information about your body type, style preferences, or fit needs (e.g., “petite,” “curvy,” “prefers high-waisted jeans”) shared through account settings, the “Fit Finder” tool, or chats with our style team (e.g., “I need a blouse that fits my broad shoulders”). This also includes your order history (e.g., frequent purchases of size L tops) to refine product recommendations.
  • Communication Records: Logs of emails, live chats, or phone calls with our team (e.g., inquiries about fabric care for a silk dress, feedback on jeans fit, or requests for styling advice). These records help us resolve issues effectively and improve our service.

1.2 Non-Personal Information

This data is collected automatically when you browse our website, and it helps us optimize functionality and understand how users interact with our womenswear offerings. It cannot be linked to your identity. Examples include:

  • Technical Data: IP address, browser type (e.g., Chrome, Safari), operating system (e.g., iOS, Windows), device type (e.g., smartphone, laptop), and navigation details (e.g., pages visited—such as the “plus-size workwear” category, time spent on a sweater product page, or clicks on size charts).
  • Cookies & Tracking Technologies: We use cookies (small text files stored on your device) to remember your preferences (e.g., language settings, saved cart items like leggings, or filtered search results for “wrinkle-resistant blouses”). You can disable cookies in your browser settings, but this may limit features like saving your size or accessing personalized recommendations.
  • Aggregated Data: Anonymous, grouped information such as “65% of users browse dresses before jeans” or “most customers with petite sizing look for ‘short inseam’ labels.” This data is used to improve product offerings (e.g., expanding our petite skirt line), website design (e.g., highlighting popular fall sweaters on the homepage), and marketing (e.g., creating guides for “workwear for curvy bodies”).

2. How We Use Your Information

We use your personal information only for legitimate purposes that align with your womenswear shopping needs—never for unrelated goals. Key uses include:

  • Fulfilling Orders: To process your purchases, arrange delivery (e.g., using your shipping address to send a wedding guest dress), send order confirmations and tracking updates (critical for time-sensitive items like a holiday party outfit), and handle returns/exchanges (e.g., verifying your order number to refund ill-fitting jeans).
  • Personalizing Your Experience: To recommend womenswear that matches your style, size, or past purchases (e.g., “You loved our high-waisted jeans—try this matching denim jacket” or “Based on your petite size, here are our cropped blazers”), customize the “Fit Finder” tool to your body type, and show relevant content (e.g., blog posts about “how to style midi dresses for petite frames”).
  • Providing Styling & Support: To assist with your inquiries (e.g., using your size data to suggest a dress fit, sharing fabric care tips for a linen top) and resolve issues (e.g., troubleshooting a delayed order for a work blouse). If you opt in, we may also use your style preferences to offer free virtual styling sessions.
  • Marketing Communications (With Your Consent): To send updates about new womenswear collections (e.g., “New spring dresses now available”), exclusive promotions (e.g., “20% off all workwear”), or styling tips (e.g., “5 ways to wear a blazer this fall”)—only if you explicitly opt in to marketing emails. You can unsubscribe at any time via the “unsubscribe” link in our emails or by contacting [email protected].
  • Improving Our Services: To analyze user behavior (using non-personal or aggregated data) and enhance our website (e.g., simplifying the checkout process for mobile shoppers), product selection (e.g., adding more plus-size activewear based on customer requests), and customer service (e.g., training our team to better assist with fit questions for curvy bodies).
  • Compliance with Laws: To meet legal requirements such as processing tax documents, verifying age (if applicable for certain products), or responding to valid government requests (e.g., court orders).

3. How We Store & Protect Your Information

We take the security of your personal information as seriously as we take the quality of our womenswear. We use industry-standard measures to prevent unauthorized access, loss, or misuse:

  • Secure Storage: Your data is stored on encrypted servers with restricted access—only authorized Ohpollk team members (who complete regular data security training) can access it, and only for legitimate tasks (e.g., processing a blouse order or helping with a size question).
  • Data Retention: We keep your personal information only as long as needed to fulfill the purposes outlined in this policy (e.g., retaining order history for warranty claims on a defective zipper) or as required by law. After this period, we securely delete or anonymize your data (e.g., removing your name from order records while keeping aggregated size data).
  • Payment Security: As noted earlier, we do not store full payment details. All transactions are processed through PCI DSS-compliant providers, which use advanced encryption to protect your financial information—so you can shop for womenswear with confidence.
  • Security Updates: We regularly update our website and systems to address vulnerabilities (e.g., patching software, updating firewalls) and guard against cyber threats like malware or phishing—ensuring your data stays safe, even when you browse from public devices.

4. Who We Share Your Information With

We never sell your personal information to third parties for marketing purposes. We only share data with trusted partners who help us deliver our services, and these partners are contractually required to protect your information and use it only as instructed by Ohpollk. Examples include:

  • Payment Processors: Stripe, PayPal, or other providers that process your payment—they receive only the information needed to complete the transaction (e.g., payment amount, billing address).
  • Shipping Carriers: USPS, UPS, or FedEx that deliver your womenswear—they receive your shipping address and contact details (if needed for delivery alerts, like notifying you when your sweater arrives).
  • Customer Service & Styling Tools: Platforms (e.g., Zendesk) that help us manage support tickets or virtual styling sessions—they access your name, email, and order details only to assist with your needs (e.g., helping you track a missing dress).
  • Analytics Providers: Tools like Google Analytics that help us analyze website traffic—they use non-personal or aggregated data (e.g., page views, device type) and never access your personal information (e.g., name, email).
  • Legal Authorities: We may disclose your information if required by law (e.g., court order, investigation into fraud) or to protect our rights (e.g., preventing unauthorized purchases of womenswear with stolen payment methods).

5. Your Rights Regarding Your Information

You have full control over your personal information, and we make it easy to exercise these rights. To act on any of the following, contact us at [email protected]:

  • Access Your Data: Request a copy of the personal information we hold about you (e.g., order history, saved sizes, styling consultation notes). We will provide this within 30 days of your request.
  • Correct Inaccuracies: Update outdated or incorrect information (e.g., a new shipping address, revised size preference) through your user account or by contacting our team.
  • Delete Your Data: Ask to delete your personal information (e.g., close your account, remove your order history). We will fulfill this request unless we are legally required to retain certain data (e.g., tax records for a past purchase).
  • Opt Out of Marketing: Unsubscribe from marketing emails at any time—this will not affect essential communications (e.g., order confirmations, shipping updates).
  • Withdraw Consent: If you previously agreed to a specific use of your information (e.g., sharing your style preferences for styling sessions), you can withdraw consent. We will stop using your data for that purpose immediately.

6. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected data from a child under 13 without parental consent, we will delete it immediately. If you believe your child has shared information with us, please contact [email protected].

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or technology—just like we update our womenswear collections to match evolving styles. When we make changes:

  • We will post the updated policy on Ohpollk.com with a new “Last Updated” date at the top.
  • We will notify registered users via email if the changes are material (e.g., new ways we collect size data, updates to data sharing practices).

We recommend reviewing this policy periodically—especially before purchasing a new outfit or updating your account preferences—to stay informed about how we protect your privacy.

8. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your personal information (e.g., accessing your data, updating your size preferences, reporting a privacy issue), please contact us at:

We will respond to your inquiry within 24–48 business hours and work to resolve your issue—so you can focus on what matters most: finding womenswear that makes you feel confident and comfortable.