Terms of Purchase – Ohpollk

These Terms of Purchase (“Terms”) govern your purchase of womenswear products (including but not limited to everyday tees, tailored blazers, casual dresses, formal gowns, and plus-size essentials) from Ohpollk (the “Website”). By placing an order on the Website, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund Policy (all available on the Website). Given the personal nature of womenswear—where fit, fabric, and style align with individual needs—we recommend reading these Terms carefully to understand your rights and our commitments.

1. Order Acceptance & Formation

Order Submission: When you add womenswear to your cart, enter shipping details, and submit payment, you submit a binding offer to purchase the selected items at the listed price. This offer is subject to our acceptance, especially for specialty items (e.g., custom-tailored blazers, limited-edition dresses) where we may need to confirm fabric availability or sizing details.
Order Confirmation: Immediately after submission, you’ll receive an “Order Acknowledgment” email confirming we’ve received your order. This does not constitute acceptance—your order is only accepted once we send a “Shipping Confirmation” email (with a tracking number) for standard items, or a “Production Confirmation” (for custom pieces) confirming your design preferences. At this point, a legally binding contract between you and Ohpollk is formed.
Order Rejection: We reserve the right to reject or cancel orders at our discretion, without liability, for reasons including:
Incorrect pricing or product details (e.g., website errors, typographical mistakes in size charts, fabric descriptions, or color options).
Insufficient inventory (e.g., a popular sweater style selling out unexpectedly, or a specific size of a dress being unavailable).
Suspected fraudulent activity (e.g., unauthorized payment methods, duplicate orders with suspicious shipping addresses, or attempts to exploit promotions).
Inability to verify your shipping or payment information (e.g., mismatched billing and shipping addresses, declined payments due to insufficient funds).

If your order is rejected, we’ll notify you via email within 2 business days and issue a full refund for any payments already processed (per Section 6 below).

2. Product Information & Pricing

Accuracy of Details: We strive to provide accurate descriptions, images, and specifications for all womenswear (e.g., fabric composition, sizing measurements, color options, and care instructions). However, minor discrepancies may occur—for example, slight color variations in fabric due to lighting (photos vs. physical items), or subtle differences in handcrafted details (e.g., embroidery placement on dresses). If you receive a product that differs materially from its listed description (e.g., a “100% cotton” tee that contains polyester, a “petite” skirt with a regular inseam), contact [email protected]—we’ll resolve it with a replacement, full refund, or discount on a future purchase.
Pricing: All product prices on the Website are displayed in United States Dollars (USD) and include applicable U.S. state or local sales taxes (where required by law). Prices are subject to change without notice, but we will charge the price listed at the time you submit your order (provided the order is accepted). For custom items (e.g., tailored blazers with fabric upgrades), we may provide a preliminary quote—final pricing will be confirmed after you approve the design and specifications. If a pricing error is discovered after your order is accepted, we’ll notify you immediately and offer the choice to either cancel the order for a full refund or proceed with the purchase at the correct price.
Promotions & Discounts: Any promotional offers, coupon codes, or limited-time discounts (e.g., “20% off all workwear,” “free accessories with dress purchase”) must be applied at checkout to be valid. Promotions are limited to one per order (unless stated otherwise) and may have eligibility restrictions—for example, excluding final sale items, custom pieces, or gift cards. We reserve the right to modify, extend, or terminate promotions at any time without notice—even if the promotion is still displayed on the Website.

3. Payment Terms

Accepted Payment Methods: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Ohpollk gift cards (where applicable). All payment methods must be issued in USD and authorized for international transactions (if you are purchasing from outside the U.S.). For high-value orders (over $500), we may require additional verification to confirm payment authenticity.
Payment Authorization: By submitting your payment details, you authorize Ohpollk (or our third-party payment processors, such as Stripe or PayPal) to charge the full order amount (including product prices, taxes, and any applicable custom fees) to your selected payment method. We may pre-authorize your payment method to verify funds availability before processing your order—this pre-authorization will be released within 3-5 business days if your order is rejected or canceled.
Payment Security: All payment transactions are processed through PCI DSS-compliant platforms to ensure the security of your financial information. Ohpollk does not store full credit card details or sensitive payment data—see our Privacy Policy for more information on how we protect your payment-related information.
Payment Issues: If your payment is declined, we’ll notify you via email and provide instructions to resolve the issue (e.g., updating your card expiration date, using an alternative payment method, contacting your bank to lift a hold on womenswear purchases). You must resolve the payment issue within 48 hours of notification; otherwise, your order may be canceled, and any pending authorizations will be released.

4. Shipping & Delivery

Order Processing Time: We will process your order within 1-3 business days of receiving your authorized payment (excluding weekends and U.S. public holidays) for standard, ready-to-ship womenswear. For custom or specialty items (e.g., tailored blazers, beaded gowns), processing time may extend to 3-5 business days to account for design finalization and quality checks. Processing includes:
Verifying inventory or sourcing fabrics (e.g., confirming the availability of a specific color of linen, checking stock of plus-size jeans).
Final quality inspections (verifying stitching, ensuring zippers/buttons work smoothly, confirming fabric color and texture match specifications).
Specialized packaging (e.g., garment bags for wrinkle-prone items, acid-free tissue for delicate fabrics like silk or lace) to protect your womenswear during transit.
Delivery Timeline: Once your order is shipped, you can expect delivery within 6-12 days from the date of the Shipping Confirmation. Delivery times may be extended by factors outside our control, such as customs delays (for international orders), carrier disruptions due to weather, or high shipping volumes during peak seasons (e.g., holiday shopping, back-to-school). We will notify you via email if we anticipate a significant delay (e.g., a 3+ day extension beyond the estimated timeline), including a new delivery estimate.
Global Free Shipping: Ohpollk offers free shipping on all orders worldwide—no minimum order value is required, and no additional shipping fees will be charged at checkout or after order placement. This includes both domestic (U.S.) and international orders, with no exceptions (e.g., even for bulk orders of womenswear or high-value formal gowns). Free shipping includes standard delivery methods (as outlined in our Shipping Policy) and basic protective packaging to ensure your items arrive in good condition.
Delivery Responsibility: We will provide a tracking number via the Shipping Confirmation email, which you can use to monitor your package’s progress on the carrier’s website (e.g., USPS, UPS, DHL). Risk of loss or damage to the products passes to you upon delivery (i.e., when the carrier confirms the package is “Delivered” or left at your designated shipping address). For orders over $150, signature confirmation may be required to ensure secure delivery—if no one is available to sign, the carrier will leave a delivery notice to arrange re-delivery or pickup. If you have not received your package within 15 days of the Shipping Confirmation, please contact us at [email protected] (see our Shipping Policy for details on resolving missing packages).
Customs & Duties (International Orders): For international orders, you may be responsible for local customs duties, taxes, or import fees imposed by your country’s authorities. These charges are not included in your order total and must be paid directly to the customs office or carrier upon delivery. Ohpollk is not liable for delays, additional costs, or order rejection due to non-payment of customs fees—we recommend checking your country’s customs regulations for womenswear (e.g., restrictions on fabric types or import duties) before placing an international order, and we will provide all required documentation (e.g., fabric composition certificates) to assist with customs clearance.

5. Returns

Return Eligibility: You may return any unused, uncustomized, or defective womenswear for a refund or exchange within 60 days of delivery (as confirmed by the shipping carrier), provided the product(s) meet the following conditions—tailored to the unique nature of clothing:
Uncustomized, Unworn Items: Must be in original packaging with all tags attached (we use removable tags so you can try items on without damaging them). The item must show no signs of wear: no stains, no pilling, no stretched fabric, no makeup or deodorant marks on collars/cuffs, and no altered hems or seams. For delicate fabrics like silk or lace, we also check for snags or fraying—these are considered wear and will disqualify a return.
Customized Items: Eligible for return only if they arrive with craftsmanship defects or deviate from the approved design (e.g., incorrect tailoring, wrong fabric color, missing embellishments). Custom items cannot be returned for “change of mind” (e.g., deciding you don’t like the fit after approving measurements) — we require your written approval of design and sizing details before production to avoid this.
Defective Items: Eligible for return if they have manufacturing defects (e.g., broken zippers, loose seams, fabric tears without wear) that were not caused by misuse or normal wear. We may request photos of the defect to verify eligibility before approving the return.
Exceptions: The following products are non-returnable unless they arrive defective or damaged:
Final sale items (clearly marked “Final Sale” on the product page, e.g., clearance styles, limited-edition dresses, or end-of-season collections).
Personalized or monogrammed items (e.g., a tee with your initials, a custom-sized blazer).
Swimwear and intimate apparel (e.g., bralettes, camisoles) if the hygiene liner is removed or the item is worn.
Return Process: To initiate a return, email our customer service team at [email protected] with your order number, the product(s) you wish to return, and a brief reason for the return (including photos of defects or mismatches for custom items). We will provide you with a prepaid return shipping label (for all orders, domestic and international) and step-by-step instructions for secure packaging. You must ship the product(s) back to us within 14 days of receiving the return label—failure to do so may result in your return request being denied.
Return Inspection: Once we receive and inspect the returned product(s) (usually 3-5 business days after delivery to our warehouse), we’ll confirm eligibility. If the product does not meet the return conditions (e.g., it’s heavily worn, packaging is missing), we’ll notify you via email and offer the option to have the product shipped back to you at your expense or donated on your behalf (no refund will be issued).

6. Refunds

Refund Eligibility: Refunds will be issued only for products that meet the return eligibility criteria outlined in Section 5, or for orders that are canceled by Ohpollk (e.g., due to inventory shortages, pricing errors, or fraudulent activity).
Refund Processing Time: Once we receive and inspect your returned product(s) (or confirm order cancellation), we will initiate your refund within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method:
Credit/debit cards: 5-7 additional business days (processing times vary by bank—some may post the refund sooner, while others take the full window; for international cards, this may extend to 10 business days due to cross-border processing).
PayPal: 2-3 additional business days (funds usually appear in your PayPal balance or linked bank account).
Gift cards: 1-2 additional business days (refunds are credited to the original gift card or a new one if the original is lost—we’ll send the new gift card code via email).
Refund Amount: You will receive a full refund of the product price (in USD), including any applicable taxes. For custom items with non-refundable deposits (if applicable), the refund will be the total amount paid minus the deposit (if production had started). We do not refund customs duties/taxes (these are charged by your local government and must be claimed directly from them) or any optional upgrades (e.g., expedited shipping, if selected). If you used a coupon or discount code for your purchase, the refund will reflect the discounted amount you paid (not the original retail price).

7. Cancellations

Order Cancellations by You: You may cancel your order only if we have not yet shipped it (for standard items) or started production (for custom items):
Standard, uncustomized items: Cancel within 24 hours of order placement by emailing [email protected] with your order number and a clear request to cancel. If your cancellation is approved, we will issue a full refund within 5-10 business days.
Custom or specialty items: Cancel within 48 hours of order confirmation (before design approval or production starts) to receive a full refund of any payments made. If production has already begun (e.g., fabric has been cut for a tailored blazer, beads have been applied to a gown), we will deduct a 30% cancellation fee (to cover material and labor costs already incurred) before issuing the remaining refund.

Once your order has shipped (standard items) or production is complete (custom items), you cannot cancel it—you must follow our return process (outlined in Section 5) to request a refund once you receive the package.

Order Cancellations by Ohpollk: We may cancel your order at any time (before or after shipping) if:
The product is discontinued or unavailable due to unforeseen inventory issues (e.g., a fabric supplier failing to deliver, a manufacturing delay for a popular style).
We discover a material error in the product description or pricing after accepting the order (e.g., a dress listed with an incorrect size range).
We suspect fraudulent activity or a violation of these Terms (e.g., using a stolen credit card, creating duplicate orders to exploit promotions).

If we cancel your order after shipping, we will arrange for the product to be returned to us at our expense and issue a full refund within 5-10 business days of receiving the returned product.

8. Limitation of Liability

Product Warranty: All Ohpollk womenswear comes with a 60-day warranty from the date of delivery, covering defects in materials or workmanship (e.g., loose seams, broken zippers, fabric tears without wear). This warranty does not cover:
Normal wear and tear (e.g., pilling on sweaters, fading of denim with repeated washes, slight stretching of leggings with regular use).
Damage from misuse, neglect, or improper care (e.g., washing a dry-clean-only dress, ironing a synthetic fabric on high heat, wearing white jeans in muddy conditions).
Damage from accidents (e.g., spilling wine on a dress, snagging a sweater on jewelry).
Color fading due to exposure to sunlight or harsh chemicals (e.g., bleach, perfume).
Limitation of Damages: To the maximum extent permitted by law, Ohpollk shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your purchase or use of our products, including but not limited to:
Damages from missed events or disruptions (e.g., a delayed dress causing you to miss a wedding, a defective blazer affecting a job interview).
Damages from emotional distress related to the product (e.g., disappointment with a custom dress that matches the approved design, frustration with a delayed order).
Damages from the loss of value of the product (e.g., depreciation of used womenswear, changes in fashion trends).
Damages from lost profits or business opportunities (e.g., a boutique losing sales due to delayed delivery of wholesale womenswear).

Our total liability to you for any claim related to your order shall not exceed the total amount you paid for the product(s) in question. This limitation applies regardless of whether the claim is based on contract, tort, negligence, strict liability, or any other legal theory.

9. Changes to These Terms

Ohpollk reserves the right to modify these Terms at any time. When we make changes, we will post the updated Terms on the Website with a new “Last Updated” date at the top. We may also notify registered users via email if the changes are material (e.g., updates to return policies, shipping terms, or payment requirements). Your continued use of the Website or placement of orders after the updated Terms are posted constitutes your acceptance of the changes. We recommend reviewing these Terms periodically—especially before purchasing new womenswear or updating your account preferences—to stay informed of any changes.

10. Contact Us

If you have questions, concerns, or requests regarding these Terms (e.g., clarifying return eligibility, resolving a payment issue, understanding shipping timelines), please contact us at:

Email: **[email protected]