Shipping Policy – Ohpollk

At Ohpollk, we know your womenswear—whether it’s a wrinkle-sensitive silk dress, a structured work blazer, or a soft cotton sweater—needs careful handling to arrive in perfect condition. We’ve designed our shipping process to protect the fit, fabric, and finish of every piece, from our warehouse to your closet. This policy outlines our shipping coverage, processing timelines, delivery methods, costs, and special considerations for clothing, so you know exactly what to expect when your order ships.

1. Shipping Coverage

We currently offer shipping to the following regions, with tailored handling for different womenswear types (e.g., delicate fabrics, structured pieces):

Domestic Shipping: All 50 states in the U.S., including Alaska, Hawaii, Puerto Rico, and U.S. territories like Guam. We also deliver to APO/FPO addresses for military customers—note that delivery to these locations may have extended timelines (2-3 weeks) due to military logistics, and we’ll add extra protective packaging (e.g., moisture-resistant bags for humid climates) to safeguard your items.
International Shipping: Canada, United Kingdom, Australia, most countries in the European Union (Germany, France, Italy, Spain, etc.), Japan, New Zealand, and Singapore. International shipping for womenswear may be subject to local customs duties, taxes, or import fees—these charges are the responsibility of the recipient and are not included in your order total or shipping cost. Additionally, some countries have restrictions on clothing materials (e.g., animal-based fabrics like wool) or specific styles (e.g., formalwear with embellishments); we’ll notify you if your order includes a restricted item before processing, and help you complete any required customs documentation (e.g., fabric composition certificates).

2. Order Processing Time

Before your womenswear ships, we take extra steps to prepare and inspect each piece—ensuring it arrives without wrinkles, damage, or missing details:

Standard Processing (Ready-to-Ship Items): Most everyday womenswear (e.g., cotton tees, leggings, casual dresses) are processed within 1-3 business days (Monday to Friday, excluding weekends and U.S. public holidays). Processing includes:
Final quality checks (verifying stitching, checking for loose threads, ensuring zippers/buttons work smoothly, confirming fabric color matches the website).
Specialized packaging: Wrinkle-prone items (e.g., blazers, linen dresses) are folded with tissue paper and placed in breathable garment bags; delicate fabrics (e.g., silk, lace) are wrapped in acid-free tissue to prevent snags; and all pieces are packed in reinforced boxes with soft filler to avoid shifting (critical for maintaining the shape of structured items like blazers or pleated skirts).
Extended Processing (Specialty Items): For specialty womenswear—including formalwear (e.g., wedding guest dresses, evening gowns), tailored pieces (e.g., custom-fit blazers), or items with embellishments (e.g., sequined tops, beaded skirts)—processing time extends to 3-5 business days. This accounts for extra inspection (e.g., checking bead security, verifying tailoring accuracy) and custom packaging (e.g., using rigid garment boxes for gowns to prevent creasing). We’ll send you a confirmation email once your order is ready to ship.
Peak Period Processing: During high-demand seasons (e.g., back-to-school, holiday shopping, spring/summer dress launches), processing time may extend by 2-3 business days for standard items and 3-4 business days for specialty pieces. We’ll notify you via email if your order is affected by delays, including a new estimated shipping date.

3. Shipping Methods & Delivery Timelines

We partner with trusted carriers that specialize in clothing delivery—ensuring your womenswear arrives on time, wrinkle-free, and in the same condition it left our warehouse. You can select your preferred shipping method at checkout, with options tailored to the urgency and type of your order.

3.1 Domestic Shipping (U.S.)

We offer three shipping methods for U.S. orders, each with features designed to protect clothing:

Standard Shipping: Delivered via USPS Ground or UPS Ground, this method typically takes 3-7 business days for delivery to most U.S. locations. It includes basic tracking, delivery confirmation, and protection against moisture (via water-resistant inner packaging). This is a cost-effective option for everyday items like tees, leggings, or casual jeans.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2nd Day Air, this method reduces delivery time to 2-3 business days. It includes detailed real-time tracking, signature confirmation (required for delivery), and upgraded packaging (e.g., padded garment bags for dresses, rigid boxes for blazers) to minimize wrinkles. Ideal for time-sensitive needs—like a work blazer for an upcoming meeting or a dress for a weekend event.
Overnight Shipping: Delivered via USPS Priority Mail Express or UPS Next Day Air, this method ensures next-business-day delivery for orders placed before 12 PM ET (Monday to Friday). Overnight shipping includes 24/7 tracking, mandatory signature confirmation (to prevent theft), and premium packaging (e.g., climate-controlled inner bags for delicate fabrics like silk or wool). This is recommended for formalwear (e.g., evening gowns) or last-minute orders—we’ll prioritize processing to get your item shipped the same day (if ordered before the cutoff).

3.2 International Shipping

For international orders, we offer two shipping methods with customs support and fabric protection:

Standard International Shipping: Delivered via USPS International Priority or DHL Economy, this method generally takes 7-14 business days to reach most destinations. It includes basic tracking (tracking may be limited once the package leaves the U.S.), customs clearance assistance (we’ll provide fabric composition and value documentation), and moisture-resistant packaging (critical for long transit times). This is suitable for everyday items like cotton sweaters or casual dresses.
Express International Shipping: Delivered via DHL Express or FedEx International Priority, this method speeds up delivery to 3-5 business days for most countries. It includes door-to-door delivery, detailed customs clearance support (our team will resolve any holds related to fabric materials), real-time tracking, signature confirmation, and wrinkle-prevention packaging (e.g., pre-steamed items folded with tissue, garment bags for structured pieces). This is the best choice for formalwear, tailored items, or time-sensitive gifts—minimizing transit time reduces the risk of wrinkles or fabric damage.

4. Shipping Costs

Shipping costs are calculated at checkout based on three factors: your shipping location, the weight/volume of your order (e.g., a single tee vs. a bulk order of 5 dresses), and the shipping method you select. Below are our standard cost guidelines (subject to change based on carrier rates, fuel surcharges, or package size):

4.1 Domestic Shipping (U.S.)

Standard Shipping: Costs range from $5.99 to $12.99. Small orders (1-2 lightweight items, e.g., tees, leggings) start at $5.99; medium orders (3-4 items, e.g., a dress + jeans + sweater) range from $7.99 to $9.99; and large orders (5+ items or bulk purchases) cost $10.99 to $12.99—reflecting the larger box size and extra packaging needed to protect multiple pieces.
Expedited Shipping: Costs range from $14.99 to $24.99. Small orders start at $14.99; medium orders range from $17.99 to $19.99; and large orders cost $21.99 to $24.99—due to faster transit and upgraded packaging for wrinkle prevention.
Overnight Shipping: Costs range from $29.99 to $44.99. Small orders start at $29.99; medium orders range from $34.99 to $39.99; and large orders (or formalwear like gowns) cost $42.99 to $44.99—reflecting the premium for next-day delivery and specialized climate-controlled packaging.

4.2 International Shipping

Standard International Shipping: Costs range from $19.99 to $34.99. Shipping to nearby countries (e.g., Canada) starts at $19.99 for small orders; shipping to distant countries (e.g., Australia, Japan) ranges from $24.99 to $29.99 for medium orders; and large orders cost $32.99 to $34.99—due to international weight limits and customs documentation.
Express International Shipping: Costs range from $49.99 to $74.99. Shipping to nearby countries starts at $49.99 for small orders; shipping to distant countries ranges from $59.99 to $69.99 for medium orders; and large orders (or formalwear) cost $72.99 to $74.99—reflecting expedited transit, customs support, and premium fabric protection.

You can view the exact shipping cost for your order before completing checkout: add your desired womenswear to the cart, enter your shipping address, and select a shipping method—the total shipping cost (including packaging fees) will be displayed in the order summary.

5. Order Tracking & Protection

We prioritize transparency and garment protection for every shipment, so you can monitor your womenswear’s journey and rest easy knowing it’s safe:

Tracking Information: Once your order ships, we’ll send a shipping confirmation email with a unique tracking number and a direct link to the carrier’s tracking page (USPS, UPS, DHL, etc.). You can use this link to:
Check real-time status (e.g., “In Transit,” “Out for Delivery,” “Delivered”).
View the estimated delivery date (updated by the carrier based on transit progress—critical for planning when to wear a new dress or blazer).
Track the package’s location (for express or international orders, this includes city-level updates to help you anticipate delivery).
Garment Protection: All shipments include features to safeguard your womenswear:
Wrinkle prevention: Wrinkle-prone items are folded with tissue paper and placed in garment bags; structured pieces (blazers, skirts) are packed with cardboard inserts to maintain shape.
Fabric safety: Delicate materials (silk, lace) are wrapped in acid-free tissue to prevent discoloration; wool items are treated with anti-moth sachets for long international transit.
Moisture resistance: Inner packaging includes water-resistant layers to protect against rain or humidity during delivery.
Signature Confirmation: For expedited, overnight, or international express orders (and all orders over $150), signature confirmation is mandatory. This ensures your womenswear is delivered directly to you (or an authorized recipient) and prevents theft—especially important for high-value items like formal dresses or tailored blazers.

6. Missing or Lost Packages

We take full responsibility for ensuring your womenswear reaches you safely. If your package is marked as “Delivered” but you haven’t received it, or if it’s declared lost by the carrier, here’s how we’ll help:

Marked as Delivered but Not Received:

First, check with neighbors, building managers, or mailrooms—carriers often leave packages with these parties if you’re not home, especially for larger boxes (e.g., a gown in a garment box).
Wait 24 hours—occasionally, carriers mark packages as “Delivered” a day early, and they may arrive the next business day.
If you still haven’t received the package after 24 hours, contact us at [email protected] with your order number and tracking number. We’ll file a delivery investigation with the carrier and provide you with updates every 2-3 days. If the carrier confirms the package is missing, we’ll either send a replacement (with expedited shipping at no extra cost) or issue a full refund—whichever you prefer.

Lost by the Carrier: If the carrier declares your package lost (usually after 7 business days for domestic orders, or 14 days for international orders), we’ll resolve the issue within 48 hours. For standard items (e.g., tees, jeans), we’ll ship a replacement immediately; for specialty items (e.g., formal dresses, tailored blazers), we’ll coordinate with our production team to expedite a new piece (matching the original style/size) and send it via express shipping. If you prefer a refund instead, we’ll process it within 1-3 business days.

7. Address Changes & Cancellations

If you need to change your shipping address or cancel your order after it’s been placed, please act quickly—we process orders fast to get your womenswear to you in time for your needs:

Address Changes: Contact us at [email protected] within 12 business hours of placing your order. We can only update the address if your order hasn’t left our warehouse yet. If the order has already shipped, we cannot change the address—you’ll need to contact the carrier directly to request a redirect (note: carriers may charge a fee for this service, and we are not responsible for packages delivered to the original address).
Cancellations: To cancel an order, email us at [email protected] with your order number and a clear request to cancel. We can only cancel orders that haven’t been processed or shipped:
For standard, ready-to-ship items: Cancel within 24 hours of placement.
For specialty items (formalwear, tailored pieces): Cancel within 48 hours of placement (before production or custom packaging starts). If production has already begun (e.g., a blazer is being tailored to your size), we’ll deduct a 25% cancellation fee (to cover material and labor costs) before issuing a refund.

8. Special Considerations for Womenswear

Womenswear has unique shipping needs—from fabric sensitivity to shape retention—and we’ve added these special measures to ensure your items arrive in perfect condition:

Seasonal Fabric Care: For temperature-sensitive fabrics (e.g., wool in summer, linen in winter), we use climate-controlled packaging to prevent damage (e.g., wool moth growth, linen wrinkling from humidity). During extreme weather (heatwaves, blizzards), we may delay shipping by 1-2 days to protect delicate fabrics—we’ll notify you of this delay and provide a new estimated shipping date.
Embellished & Beaded Items: Pieces with sequins, beads, or embroidery are packed in individual soft pouches (before being boxed) to prevent snagging or bead loss. We also add “Fragile” labels to the outer box to alert carriers to handle these items with extra care.
Gift Packaging: If your order is a gift, we’ll include a handwritten note (with your message) and wrap each item in tissue paper—no extra charge. Just select “This is a gift” at checkout and enter your message; we’ll omit the invoice and include a gift receipt instead.

9. Contact Us for Shipping Help

If you have questions about shipping—such as tracking a formal dress, inquiring about fabric protection for a silk blouse, or resolving a delivery issue—please contact our customer service team at [email protected]. We’ll respond within 24-48 business hours and provide personalized assistance, whether it’s helping you change a shipping address, file a claim for a lost package, or coordinate delivery for a time-sensitive outfit.

Thank you for choosing Ohpollk—we’re honored to craft womenswear that makes you feel confident, and we’ll do everything to ensure it arrives safely, beautifully, and ready to wear.